Refund Policy
Thank you for choosing PlusAgency POS. Our Ultimate Plan is designed to provide a comprehensive, all-in-one management experience for your restaurant. Please read our refund policy carefully before subscribing.
1. Subscription Services
- Business & Ultimate Monthly Plans: Payments for the Monthly Business or Ultimate plans are non-refundable. Once the premium features are activated, the subscription will remain valid until the end of the current billing cycle.
- Business & Ultimate Yearly Plans: Payments for the Yearly plans are non-refundable. Since the yearly plans include a significant discount (e.g., 2 months free), we do not offer partial or full refunds for mid-term cancellations.
- Feature Availability: Access to specific features like WhatsApp is strictly limited to the Ultimate Plan. Upgrading from Business to Ultimate is possible at any time, but downgrading will not result in a refund for the remaining period.
2. "Try Before You Buy" Policy
We provide a Lifetime Free Plan with essential features and a live demo of the Ultimate Plan.
We strongly encourage all restaurant owners to evaluate the software's compatibility with their business needs during the trial period. Activation of a paid subscription implies that you are satisfied with the product.
3. System Uptime & Technical Issues
PlusAgency POS is a cloud-based SaaS. While we strive for 99.9% uptime, we are not liable for service interruptions caused by the user's internet provider, hardware issues, or third-party API changes (such as WhatsApp).
In case of a major server-side failure exceeding 48 hours, we may provide a subscription extension at our sole discretion.
4. No Pro-Rata Refunds
If you decide to stop using the Ultimate Plan before your subscription expires, you will not receive a refund for the remaining days. However, you will continue to have access to all features until the end of your paid period.
5. Setup & Training Fees
Any one-time charges for On-site Setup, Menu Configuration, or Staff Training are non-refundable as they cover the operational costs and time invested by our technical team.
6. Cancellation
You can cancel your subscription renewal at any time through your Admin Dashboard. No further charges will be applied after cancellation.
7. Contact Us
For any billing-related queries, please reach out to us:
Email: info@plusagency.in
Location: Radhanpur, Gujarat, India.
We provide a Lifetime Free Plan with essential features and a live demo of the Ultimate Plan.
We strongly encourage all restaurant owners to evaluate the software's compatibility with their business needs during the trial period. Activation of a paid subscription implies that you are satisfied with the product.
3. System Uptime & Technical Issues
PlusAgency POS is a cloud-based SaaS. While we strive for 99.9% uptime, we are not liable for service interruptions caused by the user's internet provider, hardware issues, or third-party API changes (such as WhatsApp).
In case of a major server-side failure exceeding 48 hours, we may provide a subscription extension at our sole discretion.
4. No Pro-Rata Refunds
If you decide to stop using the Ultimate Plan before your subscription expires, you will not receive a refund for the remaining days. However, you will continue to have access to all features until the end of your paid period.
5. Setup & Training Fees
Any one-time charges for On-site Setup, Menu Configuration, or Staff Training are non-refundable as they cover the operational costs and time invested by our technical team.
6. Cancellation
You can cancel your subscription renewal at any time through your Admin Dashboard. No further charges will be applied after cancellation.
7. Contact Us
For any billing-related queries, please reach out to us:
Email: info@plusagency.in
Location: Radhanpur, Gujarat, India.